🎤  Dr. Ginette Collazo      |  📅  Recording Avaliable  |  🕒  90 Minutes


Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed. This webinar offers practical approaches to address writing rules to reduce the likelihood of procedures. 

Areas Covered in the Session :

  • Content
  • The reason of procedures
    • Regulatory compliance background 
    • Universal purpose of procedures
  • The Human perspective
    • Human Error as a root cause 
    • The thinking and reading process
    • Common mistakes and causes
  • How to create and maintain a procedure
    • Goals of a procedure
    • Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of Precautions, Warnings and Cautions)
    • Procedure styles
    • Use of electronic information networks for procedure access

Who Should Attend:

  • QA/QC Directors and Managers 
  • Process Improvement/Excellence Professionals 
  • Training Directors and Managers 
  • Plant Engineering
  • Compliance Officers 
  • Regulatory Professionals 
  • Executive Management
  • Manufacturing Operations Directors
  • Human Factors Professionals

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